APPOINTMENT GUIDELINES

• Please arrive on time to your service. A late arrival may result in reduced treatment time but also impacts clients that are scheduled after you.

• Please turn cell phones to silent as clients are here to relax and enjoy a tranquil experience during their appointment.

• New clients will be asked to complete a short health form to insure we are aware of any medical concerns. Be sure to mention any updated medical conditions to your therapist.

  CANCELLATION POLICY

• Time is a most valuable asset. Scheduling appointments for clients impacts our business/employees especially when we have a “no-show” appointment. New or existing clients may be asked for credit card billing information when scheduling an appointment.

• Please provide 24 hour notice in cancelling or rescheduling an appointment so we can utilize the time for potentially filling a client appointment request.

• Late cancellations (prior to 24 hours) may result in 50% charge for the treatment or for a “no-show” a 100% charge.

• We do our best to accommodate all our clients, time is a most valuable asset, if you are more than 15 minutes late to your appointment it may result in cancellation of the appointment or a shorten appointment resulting in the full price of the service.

• Charm Aesthetics takes pride in providing clients with the best possible experience during their service. We ask our clients to provide the same respect with respect to late cancellations. If we are able to fill the appointment slot there will be no charge. Please be thoughtful of this policy for yourself and our employees.

REFUND POLICY

• We hear at Charm Aesthetics Spa & Boutique pledge to do our best and provide you with exceptional service, every time. We do not provide refunds on spa services or products. If you have any questions or concerns about the service you have received, please contact us within two days of your appointment.